Bengaluru, India — The Indian Global Capability Centers (GCC) workforce is projected to expand significantly, reaching 3.46 million by 2030, fueled by a robust adoption of artificial intelligence (AI) technologies. This growth will contribute an estimated 1.3 million new jobs to the sector, according to a recent report by NLB Services, highlighting a critical shift in the Indian employment landscape.

This surge in job creation and workforce expansion is particularly relevant now as companies worldwide increasingly integrate AI into their operations. The GCC sector, which encompasses a range of services including IT, finance, and customer support, is uniquely positioned to leverage these technological advancements. As businesses seek to enhance efficiency and reduce costs, the demand for skilled professionals in AI-driven roles continues to rise.

The significance of this development cannot be overstated. With the Indian economy expected to rebound and grow, the GCC sector is becoming a cornerstone for job creation and innovation. The current global trends in digital transformation, especially post-pandemic, have accelerated the adoption of AI tools in various industries, making this workforce expansion both timely and critical.

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The GCC sector in India has been a vital contributor to the country’s economy, employing over 2.16 million people as of 2023. According to the NLB Services report, this number is anticipated to grow by approximately 60% in just under a decade. This rapid transformation is driven by the increasing reliance on AI for operational efficiencies, customer engagement, and data analytics.

These centers are not only focused on traditional IT services but are also evolving into hubs for advanced research and development, product management, and innovation.

Background data from the National Association of Software and Service Companies (NASSCOM) indicates that the Indian IT-BPM (Business Process Management) industry alone is expected to reach $350 billion by 2025, with GCCs comprising a significant portion of this growth. These centers are not only focused on traditional IT services but are also evolving into hubs for advanced research and development, product management, and innovation.

Industry leaders emphasize the importance of upskilling the existing workforce to meet the demands of this evolving landscape. Companies such as Tata Consultancy Services (TCS) and Infosys are investing heavily in training programs aimed at equipping their employees with the necessary skills to thrive in an AI-centric environment. TCS, for example, has committed to training over 500,000 employees in AI and automation technologies by 2025, underscoring the urgency of this transition.

Moreover, educational institutions are adapting their curricula to better prepare students for careers in the GCC sector. Initiatives such as the AICTE’s (All India Council for Technical Education) accreditation for AI courses are designed to ensure that graduates possess relevant skills that meet industry requirements. As the demand for AI-related roles grows, so too does the necessity for a workforce that can navigate complex technological landscapes.

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However, the rapid pace of change also poses challenges. The need for continuous learning and adaptation can create pressure on workers who must keep pace with evolving technologies. A recent survey by the World Economic Forum revealed that 94% of employees are expected to acquire new skills in the next five years. This statistic highlights the urgent need for both employers and educational institutions to collaborate in developing comprehensive training programs.

Looking ahead, the integration of AI into the GCC sector is expected to redefine job roles and create new opportunities. As businesses increasingly rely on AI for decision-making and operational tasks, the nature of work will shift. Roles that require human creativity, emotional intelligence, and complex problem-solving will become more valuable, while routine tasks may be automated.

The need for continuous learning and adaptation can create pressure on workers who must keep pace with evolving technologies.

For job seekers, this means a greater emphasis on developing soft skills and technical expertise. The ability to work alongside AI and leverage its capabilities will be a distinguishing factor in the job market. Additionally, the expansion of the GCC workforce offers a unique opportunity for young professionals to enter a rapidly growing field with the potential for significant career advancement.

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Ultimately, the trajectory of India’s GCC workforce is set to be shaped by the dual forces of technological advancement and human adaptability. As the country embraces AI, the focus will not only be on increasing job numbers but also on enhancing the quality of work and fostering a culture of continuous learning. The journey ahead will require collaboration among businesses, educational institutions, and government entities to ensure that the workforce is prepared for the challenges and opportunities that lie ahead.

As we look toward 2030, the question remains: how will individuals and organizations navigate this evolving landscape to harness the full potential of AI in the workplace?