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Remote & Hybrid Work

Exploring Agentic AI and Its Impact on India’s Workforce

SHRM India's latest research reveals how Agentic AI will redefine the future of work in India, emphasizing collaboration and innovation.

Bengaluru, India — SHRM India has unveiled groundbreaking research on the implications of Agentic AI for the workplace, in collaboration with Google Cloud and Quantiphi. This study, released on November 14, 2025, explores how artificial intelligence that acts autonomously can reshape job roles and enhance productivity across various sectors.

This research is particularly timely as businesses worldwide grapple with the integration of advanced technologies into their operations. The findings from SHRM India highlight the urgent need for organizations to adapt their workforce strategies to leverage AI effectively. By understanding the capabilities and potential of Agentic AI, companies can reshape their return-to-work policies and redefine employee engagement in a hybrid work environment.

Exploring Agentic AI and Its Impact on India's Workforce

SHRM India’s report underscores that Agentic AI is not merely a tool but a partner in enhancing workplace efficiency. The research indicates that 67% of Indian HR leaders believe that AI will significantly change the nature of work by 2027. As organizations strive for competitive advantage, the integration of AI technologies becomes not just beneficial, but essential.

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In a rapidly evolving job market, the implications of this research are profound. Agentic AI can automate tasks, analyze vast amounts of data for insights, and even facilitate decision-making processes. This capability allows employees to focus on more strategic initiatives, fostering innovation and creativity.

This evolution may lead to new career development pathways, emphasizing the need for continuous learning and adaptation.

Moreover, the study reveals a growing trend among employees who seek roles that allow them to collaborate with AI rather than compete against it. According to the report, 59% of surveyed workers expressed a desire to enhance their skills in AI-related areas, indicating a shift in mindset towards embracing technology as an ally. This evolution may lead to new career development pathways, emphasizing the need for continuous learning and adaptation.

Historically, technological advancements have often led to fears of job displacement. However, the narrative surrounding Agentic AI is shifting. Experts suggest that rather than replacing jobs, AI will likely transform them. For instance, customer service roles may evolve into AI-supported positions where employees manage AI tools to enhance customer interactions.

Industry leaders are already responding to these insights. Companies like Infosys and Wipro are investing heavily in AI training programs for their staff, recognizing the necessity of upskilling in tandem with technological advancements. As reported by the National Association of Software and Service Companies (NASSCOM), the Indian IT sector is expected to create 1.5 million new jobs by 2026, largely driven by AI innovations.

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However, implementing Agentic AI is not without challenges. Ethical considerations regarding data privacy, job displacement, and the potential for biases in AI decision-making processes remain pressing issues. Organizations must navigate these complexities carefully to foster an inclusive and equitable workplace.

Looking ahead, the future of work in India will likely be characterized by a symbiotic relationship between humans and AI. As organizations integrate Agentic AI into their operations, the focus will shift towards creating collaborative environments where technology enhances human capabilities rather than replacing them.

Looking ahead, the future of work in India will likely be characterized by a symbiotic relationship between humans and AI.

Ultimately, the successful integration of Agentic AI into the workforce will depend on leadership’s ability to foster a culture of innovation and continuous learning. By encouraging employees to embrace new technologies, businesses can create a more agile and adaptable workforce, ready to meet the demands of the future.

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As this transformation unfolds, organizations must prioritize ethical considerations and employee engagement strategies to ensure a balanced approach to AI integration. The path forward is not just about technology adoption but about cultivating a workforce that is prepared to thrive alongside AI, redefining the very essence of work in the process.

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Ultimately, the successful integration of Agentic AI into the workforce will depend on leadership’s ability to foster a culture of innovation and continuous learning.

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