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The Goleman Mantra: Emotional intelligence ‘ups’ our potential in career and life
“What is required to handle a customer and/or resolve a conflict competently is emotional awareness, also empathy, and not just having the potential to become skilled at such competencies”Daniel Goleman, PhD, noted psychologist and best-selling author, pioneered the concept of emotional intelligence (EI). This bids fair to his ground-breaking book, by the same name. It was followed by yet another landmark tome, Working with Emotional Intelligence. It set out a framework of EI that reflects how an individual’s potential for mastering the skills of self-awareness, self-management, social awareness, and relationship management — all part of EI — translates into on-the-job
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“What is required to handle a customer and/or resolve a conflict competently is emotional awareness, also empathy, and not just having the potential to become skilled at such competencies”Daniel Goleman, PhD, noted psychologist and best-selling author, pioneered the concept of emotional intelligence (EI). This bids fair to his ground-breaking book, by the same name. It was followed by yet another landmark tome, Working with Emotional Intelligence. It set out a framework of EI that reflects how an individual’s potential for mastering the skills of self-awareness, self-management, social awareness, and relationship management — all part of EI — translates into on-the-job […]
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