CBSE extended the deadline for requesting scanned answer-book copies to May 23, 2026, after technical glitches disrupted the revaluation portal launched on May 19.
CBSE announced an extension of the application deadline for scanned answer‑book copies to May 23, 2026, after technical problems affected the revaluation portal launched on May 19, 2026. The board also reduced post‑result service fees and indicated refunds for any marks increase following re‑evaluation.
The Central Board of Secondary Education (CBSE) opened its online revaluation portal on May 19, 2026, allowing Class 12 candidates to request scanned copies of their evaluated answer sheets and to apply for re‑evaluation. Within hours of launch, students and parents reported login failures, payment processing errors, and slow system responses. In response, CBSE issued a notice extending the deadline for requesting scanned answer‑book copies from the original cut‑off of May 22 to May 23, 2026, and announced fee adjustments for post‑result services.
The extension was communicated through CBSE’s official website and social media channels. The board clarified that the deadline change applied only to the request for scanned answer sheets; the re‑evaluation application deadline remained unchanged. CBSE also stated that any candidate whose marks improve after re‑evaluation would receive a refund of the service fee, and that the standard post‑result service fee for Class 12 had been reduced by ₹200 per candidate.
Timeline of the Revaluation Portal Issue
The revaluation portal became accessible to students on May 19, 2026, at 10:00 IST. Within the first day, the portal experienced intermittent login errors, with users receiving “invalid credentials” messages despite entering correct details. Payment gateways integrated with the portal reported transaction failures, causing some applicants to be charged twice or not at all.
By May 20, 2026, CBSE received a significant volume of complaints via its helpline and social media platforms, prompting the board to issue an advisory acknowledging the technical glitches. The advisory indicated that the board’s technical team was working to resolve the issues and that candidates could retry the application process after a short interval.
The notice also outlined the reduced service fee structure and the refund policy for successful re‑evaluations.
On May 21, 2026, CBSE released a formal notice extending the deadline for scanned answer‑book requests to May 23, 2026. The notice also outlined the reduced service fee structure and the refund policy for successful re‑evaluations. The portal remained operational, and subsequent monitoring showed a decline in error reports after the board’s intervention.
The primary organization involved is the Central Board of Secondary Education, the national authority responsible for conducting Class 12 examinations and related post‑result services. The affected stakeholders include approximately 1.5 million Class 12 students who sat for the May 2026 board exams, along with their parents or guardians who manage the online applications.
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The process for obtaining a scanned answer‑book copy requires candidates to log into the CBSE portal, select the relevant examination, pay a nominal fee (now reduced by ₹200), and submit the request. The scanned copy is then made available for download within a stipulated period. For re‑evaluation, students must submit a separate application, pay the applicable fee, and specify the subjects for re‑checking. The board conducts re‑evaluation within 30 days of receipt of the application, after which any increase in marks triggers an automatic refund of the service fee.
CBSE’s technical team, comprising internal IT staff and external service providers, handled the portal glitches. The board’s public relations office coordinated communications to students, parents, and schools, using the official website, Twitter handle @CBSEIndia, and a dedicated helpline number.
Immediate Impact on Students and Institutions
The deadline extension provides an additional 24 hours for students who were unable to submit their scanned answer‑book requests due to the portal’s malfunction. This relief allows candidates to review their evaluated answer sheets before deciding on re‑evaluation, a step that can influence academic and career planning.
The board’s public relations office coordinated communications to students, parents, and schools, using the official website, Twitter handle @CBSEIndia, and a dedicated helpline number.
Reduced post‑result service fees lower the financial burden on families, especially those applying for multiple subject re‑evaluations. The announced refund mechanism ensures that candidates who benefit from a marks increase are not penalized for the service cost.
Educational institutions, including schools and coaching centers, have adjusted their advisory calendars to reflect the new deadline, informing students of the extended window and the fee changes. CBSE’s swift response to the technical issues has been documented in internal audit reports, which note that the board will review portal performance for future examination cycles.
Key Facts
What: CBSE extended the deadline for Class 12 scanned answer‑book requests to May 23, 2026, after portal glitches.
When: Portal opened May 19, 2026; deadline extended May 23, 2026.
Government & PolicyGovernment & Policy
