Tel Aviv, Israel — The integration of artificial intelligence (AI) into knowledge management is reshaping how organizations operate. As companies invest in AI to enhance decision-making and improve efficiency, understanding the perceptions of employees and managers becomes crucial. A recent study from researchers at Bar-Ilan University and the University of Padova reveals significant differences in how AI is viewed across various knowledge management processes.

This study highlights that while AI is seen as beneficial for knowledge acquisition and documentation, its perceived usefulness diminishes when it comes to knowledge sharing and application. This discrepancy in perception can influence how organizations implement AI technologies and the overall effectiveness of these systems.

As AI technologies advance, the urgency to understand their impact on workplace dynamics grows. With many organizations relying on AI for critical processes, the implications for employee engagement, productivity, and career development are profound. For professionals, recognizing these shifts is essential for navigating the evolving landscape of work.

Understanding Employee and Manager Perceptions of AI

The study conducted by Nakash and Bolisani (2025) examined how employees and managers perceive AI’s role in four key knowledge management processes: knowledge acquisition, documentation, sharing, and application. The findings indicate that managers generally perceive AI as more beneficial than employees do, particularly in knowledge acquisition and documentation.

With many organizations relying on AI for critical processes, the implications for employee engagement, productivity, and career development are profound.

For instance, managers rated AI’s utility in knowledge acquisition significantly higher than employees, suggesting a gap in understanding or experience with the technology. This gap may stem from managers’ broader exposure to AI’s capabilities and their strategic role in decision-making processes. Employees, on the other hand, might view AI through a more practical lens, focusing on its day-to-day applications.

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Moreover, the study found that knowledge management expertise plays a crucial role in shaping perceptions. Knowledge managers reported a significantly higher perception of AI’s benefits in knowledge acquisition compared to their non-knowledge management counterparts. This indicates that familiarity with knowledge management processes can influence how individuals view AI’s effectiveness.

Interestingly, the study also noted that perceptions of AI vary by industry. For example, professionals in the high-tech sector reported lower perceptions of AI’s usefulness for knowledge acquisition compared to those in the public and service sectors. This discrepancy raises important questions about the contextual factors influencing AI adoption and perception.

Implications for Your Career in Knowledge Management

Understanding these perceptions is vital for professionals in knowledge management and related fields. If you are entering the workforce or considering a career shift, being aware of how AI is perceived in your desired industry can guide your choices. Here’s what you need to consider:

• Skill Development: Focus on acquiring skills that enhance your understanding of AI and its applications in knowledge management. Courses in data analytics, AI tools, and knowledge management systems can be beneficial.
• Networking: Engage with industry professionals to gain insights into how AI is being implemented in various organizations. Attend conferences or join online forums where AI and knowledge management are discussed.
• Stay Informed: Keep up with the latest research and trends in AI and knowledge management. Subscribing to relevant publications or following thought leaders on social media can provide valuable information.
• Advocate for Adoption: If you work in an organization that is hesitant to adopt AI, be a champion for its benefits. Present data and case studies that highlight successful AI implementations in knowledge management.

However, experts caution that while AI can enhance knowledge management processes, it is not a panacea. A study from the Harvard Business School suggests that over-reliance on AI may lead to a decline in critical thinking and problem-solving skills among employees. Therefore, organizations must balance AI integration with ongoing training and development to ensure that employees remain engaged and capable.

Implications for Your Career in Knowledge Management Understanding these perceptions is vital for professionals in knowledge management and related fields.

The Future of AI in Knowledge Management

As AI continues to evolve, its role in knowledge management will likely expand. Organizations that embrace AI effectively will be better positioned to leverage their knowledge assets for competitive advantage. However, the varying perceptions of AI among employees and managers must be addressed to maximize its potential.

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Looking ahead, how will your organization adapt to these changes? Will you be prepared to harness the power of AI in your career? The answers to these questions could determine your professional trajectory in an increasingly AI-driven world.