Students reported login failures, payment errors, and blurred answer sheets after the Central Board of Secondary Education opened its Class 12 re‑evaluation portal.
Students reported login failures, payment errors, and blurred answer sheets after the Central Board of Secondary Education opened its Class 12 re‑evaluation portal. The board has publicly stated that the portal is experiencing technical difficulties while complaints continue to be logged.
The Central Board of Secondary Education (CBSE) launched the Class 12 verification and re‑evaluation portal on 19 May 2026. Within hours, students from multiple states reported being unable to log in, encountering payment processing failures, and finding the re‑evaluation option inaccessible. Additional reports indicated that some downloaded answer sheets appeared blurred, rendering them unreadable [1][2][3].
The primary parties involved are the CBSE, approximately 1.2 million Class 12 candidates nationwide, and their parents or guardians. The board’s official communications assert that the portal’s technical infrastructure is experiencing issues, while student groups and individual applicants have submitted formal complaints through the board’s grievance portal and social media channels [2][3].
Portal Functionality and Reported Issues
Students attempting to access the re‑evaluation service described multiple points of failure. Initial login attempts frequently resulted in “session timeout” messages, and the portal’s authentication server reportedly returned error code 503 for a subset of users [1]. Payment transactions for the mandatory re‑evaluation fee of ₹ 1,500 were similarly affected; several users received duplicate transaction confirmations without successful completion of the request [1].
The board’s technical team released a statement on 20 May 2026 indicating that server load was higher than anticipated but that corrective measures had been applied. The statement also noted that “all payment gateways have been verified and are operational” [2]. Despite this, subsequent user reports on 21 May 2026 documented continued inability to submit re‑evaluation applications, prompting the board to extend the re‑evaluation window by three days to accommodate affected candidates [2].
Payment transactions for the mandatory re‑evaluation fee of ₹ 1,500 were similarly affected; several users received duplicate transaction confirmations without successful completion of the request [1].
In parallel, a separate issue emerged concerning the digital answer sheets provided for re‑evaluation review. Students who downloaded the PDFs described the files as “blurred” or “pixelated,” making it difficult to discern the original markings of examiners. The Logical Indian reported that more than 4,000 students across five states submitted complaints about unreadable answer sheets between 19 May and 22 May 2026 [3]. The board’s response cited a “formatting error” in the document generation process and promised to re‑issue clear copies upon request [3].
Board’s Position and Ongoing Response
CBSE Technical Issues Disrupt Class 12 Re‑Evaluation Process Across India
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The CBSE’s official position, articulated in a press release dated 22 May 2026, acknowledges that the portal is experiencing technical difficulties while emphasizing that isolated incidents do not constitute systemic technical glitches [2]. The board emphasized that the verification process, payment gateway, and answer‑sheet delivery mechanisms have been independently audited by a third‑party IT firm, which reportedly found no critical faults [2].
To address the volume of grievances, the board established a dedicated helpline (1800‑425‑5555) and an online ticketing system. As of 23 May 2026, the CBSE reported resolving 68 % of the 12,000 tickets submitted, with the remaining cases pending verification or further technical assessment [2]. The extension of the re‑evaluation deadline to 30 May 2026 provides additional time for students to complete the process under the revised schedule [2].
Immediate Impact on Students and Educational Stakeholders
The disruptions affect students who are seeking re‑evaluation of their Board examination scores, a step often required for admission to professional courses or for improving aggregate marks. Delays in obtaining revised results may influence application timelines for undergraduate programs that commence in July 2026 [1]. Parents have expressed concerns about the financial cost of re‑evaluation fees combined with the need to potentially repeat the process due to technical failures [3].
Schools affiliated with the CBSE are coordinating with the board to inform students of the extended deadline and to provide assistance in navigating the portal. College admission offices have indicated that they will accept provisional scores pending final verification, provided that students submit a formal request for consideration [1]. The board’s acknowledgment of the issues and the procedural extensions aim to mitigate immediate academic repercussions, though the situation continues to generate administrative workload for both institutions and the board [2].
Key Facts
Immediate Impact on Students and Educational Stakeholders The disruptions affect students who are seeking re‑evaluation of their Board examination scores, a step often required for admission to professional courses or for improving aggregate marks.
What: Technical issues disrupted CBSE’s Class 12 re‑evaluation portal, causing login, payment, and answer‑sheet issues.
When: Problems reported from 19 May 2026; board response and deadline extension issued through 30 May 2026.
Impact: Affects thousands of Class 12 students’ ability to obtain revised scores, influencing college admission timelines and incurring additional administrative effort.
Sources
CBSE Class 12 Re‑evaluation 2026: Unable to log in? Here’s what the board said about login failures and portal crashes – Economic Times
CBSE denies technical glitches on re‑evaluation window, students raise complaints – Deccan Herald
CBSE Revaluation Row Deepens As Students Report Blurred Answer Sheets – The Logical Indian
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